Frequently Asked Questions
Everything you need to know about our signature roasts and delivery.
How long will it take for my coffee to arrive?
We roast our beans in small batches to ensure maximum freshness. Standard shipping typically takes 2-4 business days within the UK.
Are your coffee beans ethically sourced?
Absolutely. We work closely with Rainforest Alliance certified farms and sustainable cooperatives to ensure fair pay for farmers and environmental protection.
Can I set up a recurring coffee subscription?
Yes, you can choose your favorite blend and delivery frequency through our subscription portal to save 15% on every order.
Do you offer pre-ground coffee or only whole beans?
We offer both. You can select 'Whole Bean' or choose a specific grind size tailored for Espresso, V60/Filter, or Cafetiere at checkout.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order, please contact us within 14 days for a resolution.
How should I store my coffee to keep it fresh?
We recommend storing your coffee in a cool, dry place inside its original valved packaging or an airtight container. Avoid the fridge or freezer.